SHIPPING POLICY
Last updated: July 20, 2026
ORDER DESTINATIONS
AimouDIY currently ships only to addresses within the United States.
We do not currently offer shipping to other countries or regions. Orders submitted with a delivery address outside the United States may be cancelled and refunded.
ORDER PROCESSING AND PRODUCTION
Most AimouDIY products are personalized and made specifically for each customer.
Orders are normally processed and produced within 2–3 business days after payment has been successfully completed and all required personalization information has been received.
Business days are Monday through Friday, excluding public holidays.
Production may take longer during holidays, major promotions, periods of high order volume, or when we need additional information from the customer.
If an uploaded photograph or personalization detail is missing, unclear, or unsuitable for production, we may contact you at the email address provided with your order. Production will not begin until the required information is received, and this may delay shipment.
SHIPPING ORIGIN
Orders are currently produced and shipped from China.
Your order may be transported through international shipping partners before being delivered by a local carrier in the United States.
ESTIMATED DELIVERY TIME
After production is completed and the order has been shipped, estimated delivery to the United States is:
7–12 business days
The total estimated time from placing an order to delivery is therefore approximately:
9–15 business days
These timeframes are estimates and are not guaranteed delivery dates.
Delivery may take longer because of carrier delays, customs processing, severe weather, public holidays, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.
SHIPPING COSTS
We offer free standard shipping on eligible orders with a merchandise subtotal of $49.99 USD or more after discounts and before applicable taxes.
For orders below $49.99 USD, the available shipping rate will be displayed and calculated at checkout before payment is completed.
Shipping charges, where applicable, are non-refundable unless the order is cancelled before shipment or a refund is required under applicable law.
ORDER CONFIRMATION AND TRACKING
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Once your order has shipped, we will send a shipping confirmation email containing available tracking information.
Tracking information may take several business days to update after a shipping label has been created. A tracking status that initially shows no movement does not necessarily mean that the package has not been shipped.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address, including:
• Recipient’s full name
• Street address and apartment or unit number
• City, state, and ZIP code
• Valid email address
• Telephone number when requested
Please review your shipping information carefully before submitting your order.
If you notice an address error, contact us immediately at aimoudiy@163.com. We cannot guarantee that an address can be changed after production or shipment has started.
AimouDIY is not responsible for delays, failed delivery, or additional shipping costs caused by an incomplete or incorrect address supplied by the customer.
If a package is returned because of an incorrect address, failed delivery attempt, or refusal by the recipient, the customer may be responsible for additional reshipping charges.
ORDER CHANGES AND CANCELLATIONS
Because personalized products may enter production shortly after an order is placed, requests to change or cancel an order must be submitted as soon as possible.
Once production has started, personalized orders cannot normally be changed or cancelled.
Please contact aimoudiy@163.com immediately if you need assistance with an order.
CUSTOMS AND IMPORT PROCESSING
Orders are shipped from China to the United States and may be subject to customs inspection or processing.
Any customs-related delays are outside our direct control and are not included in our estimated delivery timeframe.
If any import duty, tax, or government charge applies to an order, responsibility for that charge will be determined by the terms shown at checkout and applicable law.
DELIVERY DELAYS
Delivery estimates are provided in good faith but are not guaranteed.
AimouDIY is not responsible for delays caused by:
• Shipping carriers
• Customs processing
• Severe weather or natural disasters
• Public holidays
• Transportation interruptions
• Government actions
• Labor disruptions
• Incorrect customer-provided addresses
• Events outside our reasonable control
If your tracking information has not updated for more than 10 business days, contact us at aimoudiy@163.com with your order number so that we can investigate.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
1. Check around the delivery location.
2. Ask household members, neighbors, or building management.
3. Confirm that the delivery address on your order is correct.
4. Contact the local delivery carrier.
5. Contact us at aimoudiy@163.com if the package still cannot be located.
We will assist with an investigation where possible. A replacement or refund is not automatically guaranteed when carrier tracking confirms successful delivery, except where required by applicable law.
LOST PACKAGES
If tracking has not updated for an extended period or the carrier confirms that a package has been lost, contact us at aimoudiy@163.com.
Please include your order number and tracking number. We will investigate with the shipping provider and determine whether a replacement or refund is appropriate.
Please report suspected lost packages within 30 days after the latest estimated delivery date.
DAMAGED OR INCORRECT ORDERS
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, incorrectly personalized due to our error, or if you receive the wrong item, contact us within 7 days of delivery at aimoudiy@163.com.
Include:
• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label
After reviewing the information, we may provide a replacement, refund, or other appropriate resolution in accordance with our Return and Refund Policy.
MULTIPLE PACKAGES
Orders containing multiple products may occasionally be shipped in separate packages.
If this occurs, tracking information may be provided separately, and the packages may arrive on different dates.
CONTACT US
For questions about production, shipping, tracking, or delivery, contact:
AimouDIY
Email: aimoudiy@163.com
Website: https://aimoudiy.com