Return and Refund Policy
We have a 30-day return policy for eligible non-personalized items. This means you have 30 days after receiving your item to request a return.
Personalized and custom-made products are created specifically for each customer and are not eligible for returns, exchanges, or refunds due to a change of mind, an incorrectly selected option, or an image uploaded incorrectly by the customer.
If your personalized item arrives damaged, defective, incorrectly produced, or different from the details submitted with your order, please contact us within 7 days of delivery. We will review the issue and, when appropriate, provide a replacement or refund.
To be eligible for a return, the item must be unused, in its original condition and original packaging. You will also need your order number or proof of purchase.
To request a return or report a problem, contact us at aimoudiy@163.com before sending any item back. Please include your order number, a description of the issue, and clear photographs of the item and packaging.
Returns sent without prior authorization will not be accepted. If your return is approved, we will provide the return address and instructions by email.
Order Changes and Cancellations
Because personalized products may enter production shortly after an order is placed, requests to change or cancel an order must be submitted as soon as possible.
Once production has started, the order cannot be changed or cancelled. Please carefully check your selected product options, spelling, delivery information, and uploaded image before completing your purchase.
Damages, Defects, and Incorrect Items
Please inspect your order when it arrives. If the item is damaged, defective, incorrectly personalized due to our error, or if you receive the wrong item, contact us within 7 days of delivery at aimoudiy@163.com.
Please provide your order number and clear photographs showing the product, packaging, and issue. After reviewing your claim, we may offer a replacement or refund at no additional cost.
Image Quality and Customer-Submitted Content
Customers are responsible for uploading a clear, suitable image and for ensuring that they have permission to use the submitted content.
Differences caused by low-resolution, dark, blurred, cropped, or otherwise unsuitable customer-submitted images are not considered manufacturing defects. Slight variations in color, positioning, or appearance may occur between screen previews and the finished product.
Non-returnable Items
The following items cannot be returned:
• Personalized or custom-made products, except when damaged, defective, incorrectly produced, or different from the submitted order details
• Gift cards
• Items marked as final sale
• Items that have been used, altered, or damaged after delivery
Please contact us if you have questions about whether your item is eligible for return.
Return Shipping
For approved returns involving a damaged, defective, or incorrect item caused by us, we will provide return or replacement instructions and cover reasonable return shipping costs when a return is required.
For eligible non-personalized returns that are not caused by our error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.
European Union Customers
Customers in the European Union may have a 14-day right of withdrawal for eligible non-personalized products.
However, this right generally does not apply to goods made to the customer’s specifications or clearly personalized. Nothing in this policy limits any mandatory consumer rights that apply under local law.
Refunds
We will notify you after we receive and inspect an approved return.
If the refund is approved, it will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at aimoudiy@163.com.